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You are at the mercy of the shop and BMW NA. I believe that BMW NA has the final word, but the shop can go to bat for you. This is why I think it is important to have a relationship with a shop. Your having bought parts there helps, but you likely have told them that you diy everything, so they don't see you as a return customer for service. And with the interwebs, parts are easy to get elsewhere...so it is their roll of the dice if they think they'll get a "return" on the investment of either eating the cost (which they've already done for some labor) or using their goodwill with BMW NA.
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