I was looking for the phone number of a restaurant we wanted to go to. So, I called 411. First, and new to me, I received one of those robot-Betty voices that asks 1) City and State; then 2) Name. I give the name "Hugo's" and Betty goes bonkers. She confuses the Hugo's for "Hugo's Tacos," which is part of "Hugo's," but not what I want. I told Betty "Hugo's Restaurant," but she gives up and switches me to a live operator, who asks me 3 times the street and city where this restaurant is located (it's a major street and cross street in L.A.). I finally lost it, and said, "I'll find it online," which I considered right then only because of my frustration.
So, a couple clicks on Google, and boom, there's the restaurant and phone number .
Lesson: forget 411. What a waste of time! I'm surprised 411 (whomever they are) are still in business, since it's much easier to find whomever you need online.
