Quote:
Originally Posted by Jim Richards
John, is Verizon's Fios service available in your neighborhood? I'm going to give them a serious look when they deploy in my part of Wash DC (next year or two). Comcast sucks.
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Verizon used to rock but their customer service sucks big time lately.
My HOA dues include basic from the local cable provider. When the FIOS guy came to do install I told him to hook up the media room and den. Kids and guest rooms would use the basic cable. Was very explicit and we discussed for 15 minutes.
Recently called local cable to come do their thing. Guy shows up and says no can do, the Verizon tech pulled the entire wiring loom inside and buried it under the Verizon box, cable guy is not allowed to touch it.
Call Verizon to come back and undo their f'up. Spent nearly an hour arguing with them, they wanted to charge me $75 for a service call because "all your services are working". They finally agree then back track saying I'm already receiving a discount and they can't do two at the same time. Explain the 1st discount is because of the promotion for a free TV that they ran. They gave everyone they stiffed a deep discount to avoid a class action suit. Then asked her if it was Verizons policy to only honor one of their mistakes at a time? She finally relented and scheduled my "free" appointment.
The tech is now 3 weeks late for that appointment
You think they woulda taken care of it when they came and hooked up my new next door neighbor a couple of days ago?