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imaircooled imaircooled is offline
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Join Date: Oct 2006
Location: Cincinnati
Posts: 672
Help with local garage

Ok, here's the story. I took one of my cars to a local garage that I use. I've always had good service. They always get to my cars quickly and do pretty good work. But, tomorrow will be 4 weeks that they've had my car. The car needs a fuel pump so they replaced the pump and tested it and it started hesitating again. The old pump was tested at 38 psi when it needed 58 psi. So they had a hard time finding what else was wrong with the car. 4 weeks! So I called and called and called and called. Not once did they ever call me. They told me they were talking with Toyota to find out the problem. They finally were told that it may be the Mass Air Flow Sensor. That was Friday night that I called them and learned about the sensor. The owner said he would install the sensor on Saturday and would call me that day either way if it worked or not. No call. So Monday I called and they had it finished but wanted to test it in the morning in a cold start condition. What's another day when it's been almost 4 weeks. So today they call.....first time they called me....and said that it tested fine and it's ready. $1,200. Which I find out is the going rate for the pump, sensor and a few other little odds and ends plus labor. I don't mind the price because it seems fair compared to dealer and another garage's estimate. What frustrates me is that it took almost 4 weeks. What can I do? Can I ask them to supplement the time it took by taking some off the price? What do you guys think? They promised to call a few times and never did. Is there anything I can do?
Sorry for the long story.
Thanks again,

Chris
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Chris
1974 Porsche 911 Targa w/935 flat fan twin turbo motor, not really

"DTW" Dave W. "There is really not any such thing as a rebuild 'on the cheap' on a 2.7 motor. You'll either pay now, or you'll pay later, but you'll pay."
Old 02-10-2009, 02:06 PM
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