Quote:
Originally Posted by Bill Douglas
You shouldn't have to pay for them "not knowing what they are doing". If you took it to Toyota they would have pluged the right diagnostics tool into it and found out exactly what the problem is and fixed it in a couple of hours. This place of amatures should only be paid what Toyota would have charged. If they are too mean to buy the right diagnostic equipment that's their problem, not yours.
Don't pay more Toyota would have payed, and if tey don't accept this take it to the small claims court with a quote from Toyota.
|
Ummmmmmmmmmmm Yeah. NOT!
I work at a dealership, and let me tell ya it ain't plug and play, and the indi shops have access to the same info on cars once they are about 5 years old. (the cars that is)
I have one sitting on my rack right now, was supposed to be simple, owner replaced the cylinder head, now it won't start. Yup I work at the dealer, yup I gots me the patches down to the floor, yup I have the hottest scan tool for my brand, yup I spent 3 days just to find out that there were 4 separate issues with the car. Oh but wait, I am manufacturer trained, with the manufacturer supplied diagnostic scan tool, why didn't I just Plugged it right in and had it fixed in 5 mins. Hmmmmmmmm.
Bill it isn't as simple as you think, and the misconception of the scanner telling the tech exactly what is wrong is so far from the mark it isn't funny.
Now not hearing from the shop for a month is dead wrong, but a $1,200 bill for a MAF and fuel pump replacement is 2 hours diag. time and the replacement of the parts. That shop lost it's ass. Please keep that in mind while you question them about the service practices.