[fastfredracing]

I have owned my auto repair buisness for 16 years now. In the beginning I scratched and kicked, and did every junk piece of crap job that came through the door. I did whatever I had to do to make a living, put up with all of the pain in the ass type people, fixed all the junk nobody else wanted to etc......
Fast forward 15 years. I slimmed down my buisness, I am a one man operation. My overhead is low, and I have tons of work. Even though my job is not easy, it is relatively easy for me to make money.
I took on a job this past week that I really did not want to do. I found the customer a little weird, and your typical hard to please type. His car was a pia, and no one else local wanted to fix it. I tried to put him off , but after several weeks of him hounding me, I reluctantly did it. It turned out exactly as I expected. The job took an extra day,( waiting for parts), pissed off customer, and now he is not pleased with what I did. I spent over an hour on the phone with him yesterday , and he is sort of hard to deal with.
I have been through this a million times in my life, and I am wondering, why do I do it? Is it o.k. to just say no to a potential customer, for whatever reason? If I have plenty of work that pays well from good longtime customers, Why do a job that will make less money, and causes more problems?
I guess I am not asking if I have the right to refuse to do jobs that I dont want to do, rather, is it ethical?, and a good buisness practice?