[fireant911]

My wife and I ordered a dishwasher from the Home Depot in the style/color desired. We paid in full and were told that our dishwasher would be arriving at the store on X date. I arrived on X date to pick up our dishwasher and was informed by the staff that yes it arrived but they had sold it to another customer that morning. I was seriously PO'ed and contacted the store manager. He laughed and asked what he was supposed to do - I contacted HomeDepot.com which was no better. When our second diswasher arrived, I asked that if they could go to the trouble of indicating that this unit was actually already sold via a magic marker. In all seriousness, what has become of customer service???