Quote:
Originally Posted by jyl
Nardelli came from GE. He had no retail background. Didn't understand the customer experience or thought he could assess it through metrics. He pushed to win on those metrics and didn't see that he was losing the customer. Kind of like Westmoreland in Vietnam, focused on body counts. Nardelli is failing at Chrysler too, but I don't know who wouldn't. I don't think even Steve Jobs could save that company.
|
Yep, He must have been a student of the Robert McNamara school of business..
Agree about Chrysler, I feel for their employees and dealers but that's a dead horse they are flogging...