[red-beard]

To make a long story short, we hate Comcast. The end.

But seriously,

I dropped my COmcast TV service 3 months ago because they sent 4 technicians out to fix our reception, they all measured the signal outside the house and found it too low. Each time I called back in and reported the problem. They sent out technician who were unable to fix the issue. No point paying for bad service and we switched to Dish.

OK, we still have highspeed internet with them. They raised my rate from $42/mth to $62/mth, and we still have having some problems. So, I'm going to drop the service.

But I can't. I have a Comcast e-mail address I have used on my resume. The new version has a new e-mail address, but I sent out a lot with the Comcast address.

Idea! My father has Comcast. I'll remove the e-mail sub-account from under mine, and re-create it under his! Slick, clever, etc. Well I tried it with the wife's address first, just in case.

Delete, no problem. Create - Sorry, that address is in use. Pick a new name. Arrrrggggghhhh! OK, so I call Comcast, get a terrible run around. Someone puts me on hold, someone else picks up. AND each time this happends, the phone signal level looses about 3 dB.

FInally, someone says I need an appointment with a technician by phone (seemed weird) to fix the problem. Appoint for Monday between 11AM-2PM.

Today, a technician shows up at the house!!! WTF? We talk, and sure enough, he can't help.

Now the funny part, and the reason for the post. I get a phone call just now, a survey to ask how the appointment went.

Did the tech arrive on time? Yep - 5 outta 5
Did the Tech act Professionally? Yep - 5 outta 5
Did the tech understand the problem? Nope - 1 outta 5
Did the tech take care of the problem to your satisfaction? Nope 1 outta 5

The survey message then says

"I'm sorry, it appears you were unsatisfied with the service, please hold for a represenative"

Cool I think.

"We're sorry, the wait time is too long, please leave a message with your phone number, and we will call you back"

click

"We're sorry, but you are unable to leave a message, the mailbox is full."

click

I guess they have a lot of unsatisfied customers!!!