|
Ever deal with Qwest?
I upset the rep on the phone when I asked her why "takes on the average, 6 calls to get them to change features and to get anything done? Are they THAT messed up internally"?
They kept adding additional features to my landline which is strictly fax, without my permission. It took 3 MONTHS and 6 CALLS to get them to quit billing me for it.
they got sued by the AG of WA awhile back for deceptive billing practices, and still continue to this day. They'll offer a new "package plan" and say you are getting a discount because of a "bundled" price then you accept over the phone.
Of course, they don't mention at time you verbally accept it the pricing is contingent on a 2 year agreement to keep all three services - it's on the contract they mail you after you have agreed to it (along with the option to cancel if you don't agree)
I gave them the finger on their $200 cancellation fee. Let 'em send me to collections.
rjp
__________________
In the movies only bad guys sleep in king size beds.
|