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T77911S,
Did she have any symptoms or problems prior to this happening? Any new hardware or software installed prior to this?
Unfortunately this could be anything from spyware to a hardware issue.
Personally if I were working on this situation I would remove the drive and slave it on another system, backup any important data, run a virus scan, disk check, etc on her drive. I know this may not be an option but if her CD-Rom does not work and you don't have a replacement than running explorer.exe from task manager like Scott R mentioned should get you around a bit.
How did you get the restore application to run?
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Rob
87 944 * 89 951
"When I die, I want to go peacefully like my Grandfather did, in his sleep -- not screaming, like the passengers in his car."
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