Quote:
Originally Posted by LeeH
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From the above link:
Posted by: teresa lightner | Feb 20, 2009 6:55:19 PM
I bought a Bosch dishwasher 7/03 and loved it. This Christmas we had a fire from the dishwasher control panel. We contacted Sears and Bosch and were told we were 6 months out of warranty so we had no recourse. We bought a new Bosch dishwasher, dismayed that our wonderful dishwasher failed in a major safety way 6 months out of warranty. To our surprise, 6 weeks later, our dishwasher control panel (that had already burned up) was recalled. We contacted Bosch and were told we had no recourse, almost literally, told "too bad." We have all receipts and communications documented for both purchases. I am very disappointed in Bosch, they could have at least offered us some dishwasher soap!
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Posted by: Kristina Brendel | Feb 23, 2009 7:15:10 PM
I had one of the units that burst into flames. I had loved the dishwasher up to this point, in spite of a couple of repairs. But the way BSH is dealing with me is not what I would expect from a "high end" company. In spite of the fact that the unit was defective (as acknowledged by the recall) they will do nothing more than offer to sell me a new one for half price.
Luckily my homeowner's insurance is handling the damage, but not the dishwasher itself.
No, I'm not likely to do business with Bosch again.
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Yep, my experience exactly. Will this thread hurt their sales? I hope so.