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Such a pointless terrible tragedy.
Mary Finnegan should be dragged behind a truck. Such a gutless self serving remark- she knows exactly what their pilots and cabin staff go through and could care less about them or the customers.
This is what happens when everyone cries about ticket prices. Companies pay unqualified people poverty wages, give them no training, push them to the limits of exhaustion but everyone is happy because they only paid $99 to get from Akron to Chicago. And people like Mary Finnegan hide behind corporate doublespeak.
Sadly I don't think we're going to see any real changes come out of this.
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