[eimkeith]

Green 912 - sorry you're finding my emails "terse" (I'm assuming you're referring to my emails?) - they certainly aren't written that way from this perspective.

Uninformative is probably accurate, as I don't always have status updates to report - not every set shows progress each week, and I'm one link above the client on the chain of internal communication.

As far as the original orders taking 5.5 months, that certainly isn't bad customer service, that's just how it is when you are proving out different sizes of new product. These wheels certainly don't exist before they are manufactured, so there is no stock on a shelf to pull from.

Unfortunately as well, the order before any particular order might well be difficult sizing, unusual finish options, etc. which slow down the process for everyone. We've eliminated a lot of pesky options/variables for the greater good along the way, and we're working through the backlog.

And rest assured, even as I am attending to other things during the week, someone (well almost 5 someone's at this point) are employed full-time into making your wheels as fast as they possibly can be made without sacrificing the quality we require. There are rejections along the way, which eats time, but such is the nature of high end, limited volume manufacturing.

Actually, we're trying to increase the volume to straighten out these issues, and we're actually succeeding, to some extent already! By increasing our volume, the percentage of manufacturing effort that is dedicated to making these wheels for us, and ultimately, you, is increased proportionally. We think this product is good enough to warrant more volume, as we believe it will set the standard in this market in very short order.

As far as the time to delivery, I'm honestly reflecting the estimates we're getting from the facility, and I'm seeing the delivery times decreasing (I know this won't be apparent to you guys.) Still, if I have no progress on a particular order to report, I can't be very informative!

As always, we welcome any suggestions from you guys as to how we can better serve you in communication, but I rarely get them unless I visit the public forum (with a few appreciated exceptions, of course!)

Hang in there guys! Even myself (and 3 of my partners) are waiting patiently for our own wheel orders - and those are behind all of yours! Rest assured we're doing what we can to develop the process.