[Porsche-O-Phile]

Most likely. A lot of them are just call center employees. Have you ever worked in a call center? It sucks. It's probably among the worst jobs in the world. The people working the phones aren't the problem (beyond agreeing to work those jobs I suppose). It's the idiot businesses who pay for the "services" provided by the call centers who are the ones ultimately responsible. That's why I like Lee's approach so much - it's not so much venting on some poor minimum-wage schlocker who's so hard up he (or she) has to work in some call center hell-hole, it hits the bottom line of the businesses that promulgate this crap. Hits 'em right in the pocketbook by making THEM come out on a fool's errand. I like it.