[BlueSkyJaunte]

Well, I was pleasantly surprised.

I walked in w/ my wife and she got the "greeter" to flag down someone to help us out. As he was digging through the records the guy ("Genius") who helped my wife yesterday came over and listened to her calmly explain what had happened.

They put in a "customer service override" (whatever that is) and promised us that the MacBook will be fixed ASAP at the depot.

I never even had to say a word.

I guess the real a-holes in this story are the losers at the Apple repair depot who apparently have been instructed to do whatever possible to avoid honoring an agreement. Fortunately we had someone on our side for once.

The bad news is that the old lady sitting next to us at the "bar" had really bad gas. Smelled (and sounded) like she'd eaten a gallon of egg salad.