[Porsche-O-Phile]

As usual, the customer service and explanation given here are top-rate.

I truly hope that everyone will see this as (yet another) example of how Pelican differs from your run-of-the-mill "parts pumper" out there. These guys really do care about their customer base and making sure they stand behind their business.

The Pelican business model has never been about "the sale" or the whole "coffee is for closers" inspired sales-figure-driven nonsense that so clearly dominates the thinking of most distributors (both brick-and-mortar and online). It has been about offering an ALTERNATIVE to a very limited, selective, often educated and (speaking only for myself) pretty fussy client base to the traditional approach.

If I've learned nothing else about Wayne and his crew it's that they really do care about "getting it right". Are they human? Sure. Do they make mistakes? Occasionally (but not this time). Give them the chance to make things right - they ALWAYS deliver.