[rvanderpyl]

I'll add my experience with Auto Parts Way

I ordered a set of Piston rings for a 944 as I needed them quickly so I couldn't wait for USPS to get them to me from Pelican, paid extra for 2 day delivery. Total cost was $198.00, a little higher than Pelican because of the expedited delivery, but not much.

When the package came it contained a set of piston rings for one piston. I have been talking to them for the last 3 weeks trying to get the rest of the set, their position is that although the catalog stated Standard 4 Piston Set, that in actual fact I had to order 4 to get enough for 4 pistons. THey completely refuse to acknowledge that this makes no sense what so ever as:

A. On the same item there is a note that if you are ordering this item for a 928 ( A V8 engine) two sets are required, they had no explanation as to how a 8 cylinder car required two sets, but a 4 cylinder car requires 4, other than some inane insistence that they didn't sell piston rings for 928's

B. Ordering 4 sets would mean that piston rings would cost over $600.00 for a 944

C. All their competitors sites (Including their own US site) show a price for a single piston set as ~ 1/4 what they claim their single price is

They will take back the single and refund me, but they will not refund the extra shipping I paid to get it quickly.

I currently have a dispute filed with VISA to get my entire purchase back.

So perhaps they are fine for many things, but I always think the measure of a company is not how they are when things go well, it is what they do when things do not, and in this case they get a massive fail for basically refusing to acknowledge that they made a mistake, and that they should fix it.