[jyl]

So it is something like, you scheduled the installer to come on on the 1st of the month, but you asked that the billing not begin until two weeks later, the 15th of the month? But they started billing you on the 1st, as soon as the service was installed? Am I understanding it right?

I can see your irritation, it seems like a simple enough request. But I can also see that they'd not have a system set up to handle this, since it also seems like a somewhat odd request. Simple, but odd - doesn't compute - bzzzt bzzt, smoke spark boom. You broke their system, bad boy.