[mikester]

I asked them to schedule my install to coincide with the start of my billing cycle. It seemed like a simple enough request to me as well.

The person on the phone told me my billing cycle started on the date that my install was scheduled.

Then I get a bill with 20 days of prorated service + a month.

Nope. I was given inaccurate information by the person representing the company. I should not be responsible for that inaccuracy.