[jyl]

Okay, so the install was on June 1st (let's say) and you asked for the billing cycle to start on the 1st day of each month, but instead the billing cycle started on the 20th day of each month. So your first bill was $109 for 1 month (June 20 to July 20) plus $40 for 20 days (June 1 to June 20), instead of just $109 for 1 month (June 1 to July 1). Is that essentially right, other than that I don't have the exact dates right?

If that's the case, I guess I don't understand why this bothers you. You're not paying any more that you would otherwise have. Possibly you've made a single $40 payment a few weeks earlier than you otherwise would have - but maybe not, depends when the due date for that first bill for the period ending July 20 was, as compared the the due date had it been a June 1 to July 1 billing period.

I mean, true, you asked for something, it was promised to you, and you didn't get it. Yes, that is irritating. But if what you asked for makes no rational difference, then so what.

Suppose you asked the call center robot-person to send your bills on green paper because you're Irish, and he agreed, but now they are on white paper - how is your actual situation any more serious than that?