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Hey,
A few years ago I bought a used SubZero refrigerator off of craigslist, it was the perfect size for our kitchen. The frige had been working fine until a few days ago. I got up and went to get milk for cereal and the top was warm, dang, right before a 4 day trip too. I called a local repair company, booked till fri(it was monday). Chit! I decided to call SubZero the company, got a service rep who walked me through a couple of trouble shooting paths. I hung up and dove in and started tearing it apart. Got to the first item(defrost timer) and it was warm, called them back and he said "that year had problems with the timer) he checked the local west coast parts houses and determined that the local shop had the part, he gave me the part number and away I went. I got the part and it didn't fix the problem, called SubZero back and got a different tech, who looked up my fridge by serial number and said that the only other part it could be is the thermostat. He checked the number and determined that the local parts house had one and gave me the part number. I went down and got the new part and the fridge is good as new! Old school customer service at its finest, no goof ball in Bangalore India, a good ole boy in the USA who wanted to get a customer and his 20 year old SubZero back online! I will buy another when this one finally dies!
Hola
eric