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They get you every time.
You need to spend a lot of time on the phone with them and have them go thru every feature you currently have and ask specifically what will happen on a new plan.
My fav with AT&T once was the charge for the "Free Pay Per Text" feature.
If you do not have a text package they do not charge you any money to charge you per text.
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"I want my two dollars"
"Goodbye and thanks for the fish"
"Proud Member and Supporter of the YWL"
"Brandon Won"
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