[motion]

I can't begin to tell you how good the service is at our MB dealer, Laguna Niguel Mercedes Benz. I picked up the car today after some warranty work to find the thing absolutely spotless, freshly washed. The tires were even Armor All'd. The service guy is amazing & was bending over backwards to make the experience perfect, as always. Every time we bring the car in, there are no questions asked, they do more stuff than we even asked, and we get a brand new loaner Mercedes for free. I usually get a DTM car (yeah right).

I guess it really must vary from dealer to dealer. Maybe your dealer is in trouble and morale is low?