I'd say it's a 70:30 issue and I agree... the dealership is the problem here.
Where I point blame at Mercedes-Benz Customer Care is; they know, through our conversations, that this is wrong. They admitted as much. It is my understanding that they could simply authorize this as "Goodwill" even though it's a clear case of a repair not performed properly under the warranty period.
They chose not to.
Also:
The "Runaround"
The "We'd fix it if you were a loyal customer."
and the "Take-away close"
are "all" dispicable ways to treat "any" customer, let alone one with 2 Mercedes-Benz automobiles in the garage.
Though all of this I've heard "many" stories about "great" MB dealerships. They are no doubt out there and they value their valuable customers. Ken Garff is simply not one of them.
* They misdiagnosed problems with my 300TE which cost me thousands and lost me as a customer.
* They misdiagnosed this which will cost me and MBUSA headaches.
It's not fair and I will do whatever I can to correct it.
Thanks for letting me lay on the couch.
