[Fassi]

@Turn and Harry

You guys are right. I may have to seek redress at this point.

For what it's worth, this was my response this morning:

"I mentioned the cost of the parts, where they came from, the change to
the trailing arm bushings, the replacement of all the bushings, the
setting of the ride height, and the alignment. I forgot to include the
ball joints, but I will pass that along along w/ your response
verbatim. As I said, I appreciate your help in getting the car through
emissions, but I did pay an additional $220 in emissions-related labor
(over 2 hours, not an hour), and $50 to pop in the rod (not
unreasonable). It wasn't free. Labor for the job amounted to $2054.
Please understand that I myself did not comment on the fairness of the
cost. These observations were made by others. In any case, at this
point the cost has no bearing on whether or not the job was done
properly.

I think your self-righteousness is little misplaced here, XXXXXX.
You're acting like everything is in order. It's not. I've raised
legitimate questions about the installation of the suspension parts in
light of substantive problems w/ the steering/alignment and feedback
from the manufacturer and others. There is nothing inappropriate about
my note. Apart from getting upset that the cost of the work was
questioned, you haven't responded to any of these in detail. If you
have your own method for installing the bushings, please tell me what
it is (as I asked in my last email). I've related exactly what the
manufacturer told me in his own words. In short, the control arm
bushings cannot be installed without the tool, and is no set in period
regardless. The bushings are either installed correctly or they are
not. If they are, then surely you have an explanation/plan for each of
the six points.

I look forward to hearing from you.

Thanks,