Quote:
Originally Posted by Fassi
So, the guy says..."The alignment rack was tied
up at that particular time."
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Does this mean he did an alignment without using the alignment rack? Or, what?
A few things come to mind.
This guy most likely installed the bushings without the correct method being used.
He then tells you that a corner balance is not required, which isn't good practice.
He may have not performed the alignment that was included.
He refuses to answer your questions and has what I'd call poor customer service.
I don't have warm, fuzzy feelings that anything he did was done professionally.
I wouldn't take your car back there. I'd consider holding up the payment until it is determined that he in fact did the work that is listed on the repair order and did it correctly, in the sense that nothing that he did (apart from the alignment) will need to be redone. In particular, I'd want some assurance that the bushings were not damaged by the installation.
I'd also discuss it with him in person and once you have an idea where you stand, I'd pay him a mutally agreeable amount for what he did.
Good luck with this one.
JR