I had my house water meter read wrong. They doubled the amount. It wouldn't be so bad if my next month's bill was $0, but it wasn't, it was a minimum charge of $8. I called to complain and they said too bad. I said it sounded like a scam that our local TV would like to know about. They put me on hold for a couple minutes and came back and told me there would be no charge
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Another one:
They read our 8" meter at work wrong several times. They kept saying the meter rolled over and that's what the issue was. I tried to expain that there would have to be 100 billion gallons of water for it roll over, but nobody with the City of Houston could comprehend how to read a 3 dial meter.
After several months of trying to work this out with the head of the City of Houston water dept, they agreed that it was their mistake. Instead of going back a month or two, they recalculated to the last meter calibration. They ended up giving us a credit of $25K, yes 25,000 dollars. I went back to the city to try to explain now the mistake was too much in our favor. They said too bad, if it had gone the other way, we'd have owed them $25K. Oh well, we won't pay a water bill on that meter for about 2 years!?!?!?!