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I read that he takes a week non refundable deposit and applies that to the last week of the contract. In this case I read that the client paid the contract in full. They used one week that an assoc. filled in and now they no longer want any more service.
Take the first week and the last week and subtract it from the amount paid and send the client the difference. As stated the last week amount was to be the non refundable deposit not the whole contract.
Sometimes you have to give a little to gain a lot.
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