[Don Plumley]

I made the switch, not for cost reasons, nor for speed reasons. Comcast is blazing fast. However, there's a background problem where the cable modem and router "get out of sync" (technical term) causing a huge latency problem. And I got tired of Comcast's failure to address this other than continually knocking a few bucks off my bill.

What I'm most impressed about so far is the integration and UI. From a web browser I can see who called, retrieve voice mail, set my DVR to record programs, edit the DVR playlist (100x faster than using a remote), etc. The on-screen UI is far better than comcast. As you scroll through channels a small window previews the live feed so you don't switch right into a commercial - I like that a lot. Being able to watch anything we recorded from another TV is a huge hit. And I get SPEED TV in my package - can you say "Porsche Super Cup"

Negatives: The install is a big deal - took 7 hours though it was the most professional installation I've seen. We have a very complicated home network with subnets, a wiring closet, etc. and the installer took it in stride, understood how the alarm should feed into the telco, etc.

We are very close to a brand new fiber line at the corner. The tech mentioned this over an over. Said that the curb is getting 54mbit (that's OC-3, right?), our house gets 26mbit which includes the TV, telco and internet, and we have the 12mbit internet package. So far I'm not seeing the degradation of performance I've felt with Comcast - might not be as fast at the peak, but on average I rate the download performance as good or better. Upload is definitely slower though.

Not as many free movies as with Comcast. For my wife, a big deal. For me, meh.

That being said, we don't have HD yet, so it will be interesting to see how that goes if I ever upgrade.