Quote:
Originally Posted by HelmetHead
Try that with an IPhone....they LAUGH AT YOU!
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I just did, Tuesday. Antennae on my wifes went flakey. Made an appointment online. Drove to store, talked to the guy for 5 minutes explaining the issue and what I had tried to resolve it. He walked in back, brought me a new phone, asked me to erase the old one, sign the paper, have a nice day.
I've heard of people, although never met one, who have had issues at the retail stores. I've used several different ones in different states and never had anything but 1st class service. I'm sure there are people that have received less than 1st class service. No organization is 100% perfect.
Might help that I register each of my Apple products and one look at my account should be enough to justify giving me what I ask for. Loyalty works both ways.
There's a reason Microsoft is actively trying to poach Apple Store employees for their new stores.
Microsoft poaching Apple store managers and sales staff | The Loop