[jyl]

The best thing is walking in and talking to an actual human being who may not be a "genius" but is at least skilled and knowledgeable, then if repairs are needed handing your machine to them and getting it back by FedEX. Beats sitting on hold to India for hours, talking to a call center robot, and then rummaging for a box and packing material to send the machine to some service facility while waiting for your RMA.