[Z-man]

Happened to me: I don't have long distance on my home land-line phone, since I use my cell phone for out-of-state calls. But every couple of months, I'd get ATT long distance automatically added to my phone line. I'd deactivate, and it would be reactivated again. The problem was a lack of communication between ATT (long distance carrier) and Verizon (local carrier).

The last time I had to square this away was about an hour call. The tech would bounce me back and forth between various departments, since the tech could not authorize the removal of long distance as well as the refunds which were owed me.

Finally, she got approval. As she was waiting for the verification of the removal of my long distance service, she asked, (obviously from a script) "Sir, while we wait, may I ask you if you are interested in adding ATT long distance service to your land line?" I responded, "Miss, I would like for you to consider what we've been trying to accomplsih during the past 60 minutes. After contemplating our efforts here, kindly THINK about the question you just asked me, and see if you can answer it yourself." She admitted that it was a rather absurd question she asked.
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Once my Credit Card was scammed, and my credit card company called me, asking if I was so-and-so, and if I could verify who I am because there was fraudulent activity on my card. I responded, "No. I cannot confirm anything with you, because you called me, and how do I know that YOU aren't trying to scam me?" (I ended up respectfully ending the call and stating that I will be calling the number on the back of my credit card statement to verify that I've been scammed.)
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-Z-man.