[svandamme]

morning y'all..

another day of kicking ass and taking names.
had me a good fight with some support tech's yesterday...
Wore out 3 support techs who had no clue, spent over an hour on hold... but i kept badgering them with facts till the 3rd one finally went and talked to somebody who did have a clue...
Worst thing of all, these guys don't even have access to the software they are supporting, the software they made and sell...
they can't even lookup the thing i'm talking about...And it wasn't a complex issue either..

Got a second case to run by them, everything get's documented, there will be some kind of follow up with some kind of manager....