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I can't speak for Direct, however I'm a long time Dish customer and their customer service could use some work. The few times I've called in have not been the best experiences, and most tech support calls seem to end up with them wanting us "upgrade" our current system.
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2021 Model Y
2005 Cayenne Turbo
2012 Panamera 4S
1980 911 SC
1999 996 Cab
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