It's a good post Griffinroydonal, even though at the end of it you sound mad, and think you're hurting 928ww or something.... Lets see if we can make you feel better.
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Originally Posted by Griffinroydonal
I had no idea about your Wonderful Warranty or the part would have been returned.
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OK.... no problem. This is the story once in a while. Someone doesn't know we have a warranty.
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Originally Posted by Griffinroydonal
pictures were taken that hid the defects
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If that is so, it was not on purpose-that would be wrong if it was intentional.... More likely, ONE photo was used for 5 listings.... to save time, and transfer the related cost savings to you. Everyone is better off with actual photos of the product- me included. So recently, that's what we are putting out. I have learned to listen to the voice of the community- so speaking up is always welcome.
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Originally Posted by Griffinroydonal
I also did not want bad e-bay feedback from you as Mine is 100% positive - Something you will never have.
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Ebay changed the equal opportunity feedback system [which isn't very fair]. Sellers can no longer leave negative feedback for buyers- which prevents me from any recourse when someone scams us on ebay- other than blocking bidders and complaining to ebay [which we do often enough].
As far as us never sitting at 100% feedback; it won't be because we didn't make a wholehearted effort to make everyone happy. It would be because 3 guys out of 100 got 3 parts out of 100 that just didn't work for them- and they "had no idea about our Wonderful Warranty". FOR EXAMPLE. The $5 free shipping- spare tire washer mentioned a few posts back has revised his feedback, because he didn't know of our warranty. That brought us to [in the last 30 days] 106 happy buyers and 1 unhappy buyer (I still maintain this 1 unhappy person tried to defraud us, and will believe so until I receive the return and RETEST the item for a second time).
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Originally Posted by Griffinroydonal
Mason, I didn't contact you because I knew you would do exactly what you just did by posting something smart ass about me.
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I don't mean to be a smart ass sir, and would be glad to have the legions of problem orders you allege surface at any moment (as anyone who has watched me publicly deal with issues for the last two years already knows). I will gladly answer any request- private or public- because my answer is always the same:
WAS IT COVERED UNDER THE WARRANTY?
OK.
But more than just that, I sincerely care about you- and want you to perceive value from your experience dealing with 928ww..... This is why I answer your last post. NOT to be a smart ass. To SHOW you that I care about you.
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Originally Posted by Griffinroydonal
I don't see anything wrong with sharing my experience with you here as so many others have had a raw deal also.
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In the beginning; two years ago, from lack of experience we did make a few mistakes (wrong speedo, wrong bumper guard, shocks were bad instead of good, etc)- but even then we refunded or replaced anyone with an issue. There are no outstanding refunds/replacements which have not been handled- Even Ali is settled- the first post in this thread. Steve Davies will be remedied because he is working with me and playing nice. That's all it takes to deal with me.... I'm not your enemy- I love my customers, always have- no matter what I'm doing, and since I'm a car nut JUST LIKE YOU ALL, you mean that much more to me. As far as I can see, NOBODY EVER GETS A RAW DEAL from 928ww. If they feel they have, SPEAK NOW- or anytime for that matter
Kind Regards,
Mason