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I don't put too much stock into these rankings. Having run a dealership service department years ago, I have to say that most new car buyers are idiots and I wouldn't trust their opinions much. Most never even read their owner's manuals.
And, when's the last time JD Power interviewed you about your experiences? Their sample size is probably not ideal. It's kind of like the various valuation services (KBB, NADA, etc.) getting some of their data from dealers. They never talked to us, or any other dealer that we knew....
JR
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