Quote:
Originally Posted by renders
Maybe I just clarify my post as people don't seem to get my point. I am not venting here. Off course I contacted them already. However I like to gauge if this is becoming a trend. And if that is the case I will take my business somewhere else. That's all. I like to know what the experience is and make my decision. Obviously you can only make decision based on information and I really like to know how often this happens. IMHO this is a pretty big screw up. To send s.th. out like this is bad. And if they don't have Quality control in place for shipping and just anything gets shipped out of the warehouse that looks "about right" or close is pretty bad business.
Maybe I am just too quality oriented but then again that is why I drive Porsche and not ....
And off course I am mad because I can't finish a promised job and if they would have told me that they don't have anything to sell I would have found the part somewhere else. I even would have paid more because it is important for me to keep my time promise!
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I guess there are quite a few of us that didn't get your point.
I thought you were venting since there were no questions in your original post nor did you solicit any information from others in it either. This makes it difficult to believe that gauging the satisfaction level of others on this board was the actual intention of your first post.
You said that you contacted them...what did they say...inquiring minds would like to know? Why don't you post that information in explicit detail as you have done so well in your other posts.
My experience with them has been quite good to date and I'm sure that most others will attest to this also. You should do some searches on Pelican's customer service on this board. You will find that most problems were resolved quickly and what is more impressive...directly by the proprieter.
I don't doubt that you are upset and for all I know...rightly so but as an offer of kindly advice it's best not to let your emotions get the best of you when things don't go exactly as you would hope. I heard something about a golden rule once.
I hope that the
good folks at Pelican will help you out and when they do you do the right thing on this board.