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Did you tell them you lost it or that it was lost coming to you/going back to them?
The U.S. Postal Service is a reliable and fast way to ship DVDs, but we understand that a DVD may sometimes be lost during shipping through no fault of the customer.
So we replace lost movies at no charge. DVDs cannot be removed from the lost status until they are received by our warehouse. If a large number of lost DVD reports are filed for an account, the account will be placed under review and the customer will be notified via email.
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Last edited by Steve Carlton; 04-04-2010 at 04:12 PM..
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