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It is possible that the threaded collar that sets on the shock body is rotating with the adjusting nut. if the threads have become corroded and the friction/ adhesion between the nut and the threaded collar is higher than the friction between the collar and shock body the entire adjustment mechanism will spin on the shock and it will not adjust height. you may need to disassemble the unit and free up the threads or replace the nut and or threaded collar to get it to work again.
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