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Wait, so the parts weren't available, you didn't actually pay for them, they actually told you that the parts were no longer available rather than putting you on indefinite back-order, and this is somehow bad customer service?
Yes, it would be nice if the website were always perfectly in synch with the warehouse, but that just doesn't always happen and frankly it sounds like the situation was handled forthrightly.
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Silver 1998 Volvo S70 T5 <- Daily (Anja)
Guards Red 1986 951 <- Seattle car (Gretchen)
White 1976 914 2.0 F.I. <- Prodigal car, traded away then brought back again (Lorelei)
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