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I am very sorry to hear about you dissatisfaction. I have had quite the opposite experience. I ordered a timing belt kit a while back and one of the pulleys came with a cracked off flange (not a good experience I know) but when I called to get it taken care of they were very polite and shipped my replacement kit out right away. I had the new kit before I even received their shipping label to send it back. I know it was bad to get a broken part in the first place but stuff happens and they did make it right.
The other thing to mention is that I don't think we are paying top dollar for these parts, in fact these parts are typically much cheaper than an autozone or something if autozone even has them.
I guess overall I have been pretty satisfied with pelican service.
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