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Customer service is one thing, but remember it is a person on the other end of the line. If you were upset the part wasn't available, and they perceived it as you being a jerk, they probably did the right thing by being short . The part isn't available, what do you want them to do, **** one?
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Are you serious? Give me a break. I am sure that the OP did not expect someone to "****" a part -- but I am also sure that he and any normal customer expects that if it is advertised then it doesn't need to be "****ed."
Remember that the customer is a person and being short is nothing more than a typical tactic to avoid the underlying problem -- namely that the part, although advertised, is not in stock. All that was needed is a "Sorry I will try and take care of it" and it would have been over.
Yes even the awesome Pelican Parts can have jerk reps. The OP shouldn't have to apologize for getting bad customer service.
Dan C.