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Dealer service has its place in the scheme of things. So do independents. So does DIY.
Dealers are specialists. They have specialized/factory training, much more so than any independent could afford. They have specialized/factory tools, often unavailable to anyone else, even if they could afford them.
Some of these skills and tools are necessary to properly diagnose or repair the issue.
If they are not necessary, go to an independent, or do it yourself.
It's really no different than the medical field. You don't see a neurovascular surgeon in the ER when you have a headache. But when you really need one, you're glad they have had the training, glad they have the facility, and glad they have the equipment. And you'd expect to pay (except many people never see the actual bill).
The average franchised dealer spends a little over $100,000 a year on specialized tools and training. The average franchised dealer spent about $800,000 equipping their shop, NOT including the $10-15K technician's personal toolboxes. If your independent shop made this kind of investment, you'd pay them more too. There's a reason.
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