Quote:
Originally Posted by dmcummins
But we like the options that are on the car we drove and were presented. A big selling point that the salesman pushed was the navigation system and screen. We agreed to the car that we have, not a car we have not seen.
Our agreement was with the car we drove home.
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Of course you like the additional options. Who wouldn't? This is where it gets fuzzy, for me anyways. Did they list the equipment that you were getting for $29k and it's on the car that's in your garage? And nothing additional is on the car you have in your garage? If there is in fact another car the same color w/ the VIN# that is on your paperwork and it actually has the equipment that was discussed when making the deal, then that is your new car. Not the one that you took home by accident. (Their accident).
It does not matter whether an unsuspecting salesman demonstrated the neato Navigation feature to you after the mistake was made, (but before anyone realised it). If you have the wrong car in your garage but just want to keep it because it's nicer, that makes you in the wrong, IMO.
When you say that you agreed to the car that you drove home, is that because it is exactly what you agreed to pay $29k for? Or does it have extra, *bonus features* on it?
Mistakes happen at dealers all the time. At least they used to when I worked at them. If they *rolled* you in the wrong car by accident, you'll have to bring it back. I guarantee it. If you play tough, you won't have to worry about not giving them your business again. They won't ever let you on their property.
EDIT: Just re-read the original post. (Never a bad idea). The way that the car was presented to you tilts it back in your favor, big-time.