I have found that I get the
best results when I write a polite but firm snail-mail letter to the CEO. I explain why I'm disatisfied and that because of it, they have lost a customer. I also politely tell them that I will tell others to beware of their company. I don't get manic about it and don't threaten. We know the CEO never sees these letters but 9 times out of 10 I get a really nice reply (or phone call) from someone who has the power to fix my problem.
David Dillon, CEO & Chairman
1014 Vine St.
Cincinnati, OH 45202-1100
Toll free: 1-800-632-6900 (Product Information)
Toll free: 1-866-221-4141 (Customer Comments)
Kroger - Home
Kroger corporate website:
The Kroger Co. - Home Page
__________________
--------------------------------------
Joe
See Porsche run. Run, Porsche, Run:
`87 911 Carrera