[ben_in_austin]

I have an outstanding claim. Mason, per your request, I have with this post contacted you on Pelican. You are not responding to phone or e-mail and have not for some time. As we discussed over 5 weeks ago, you agreed to exchange 2 faulty parts. One S4 Cam cover and one S4 Intake manifold. I shipped both faulty parts back to you and they arrived at your shop one month ago, on 6/15/10. When will you ship my 'new' parts? Please provide a tracking number so I can verify you have actually sent them. I have 2 e-mails, 2 weeks apart from you saying you would ship them out next day. I still don't have parts and have lost faith in your word.

This return process has been going on for over a month. It is the longest and most frustrating experience I have ever had with a vendor. In your last pm to me on the other forum (yesterday, 7/14) you stated the parts had shipped some time ago. I have not recieved them. If they are 'lost' in the mail as you claim call UPS or FEDEX and find them. My address is the same as it was 2 months ago when you shipped my original order.

Please take care of this claim Mason. I only want the parts I ordered. This should have been a simple transation. I've begged and given you the benifit of the doubt for far too long. I can't imagine, under any circumstance, a vendor taking one month to box and ship a part.

Ben in Austin, TX