[Zeke]

Apparently BofA is not the only one:
Wells Fargo Mortgage Review | Rip-off Report #478439

Another interesting thread:
online bill pay to make additional principal pmt? - Mortgages -Lenders, loans, financing, rates, foreclosures, short-sales, brokers, credit score, deed, lien, refinancing, borrowers - Page 3 - City-Data Forum