Success at last!
Called from dad's place one last time before going in person. Did finally get an actual person but while on hold they torture you with the question that you have repeatedly got wrong. It did catch the D one time but then changed an M to an N so still wrong. that's okay dad returned the favor with rambling answers to the focused questions directed to him despite my promptings from the background until the agent finally asked Dad if it was okay for me to speak to the agent for him. We finished in several short sentences
Next adventure - Road trip with my Dad and sister starting Sunday. At least her power steering went out so I've been saved from her driving in Chicago. We're taking my car
Indianapolis Speedway Museum, Corvette Museum and Air Force Museum