[ddbach]

Milt - Our last mail encounter with the Social Security machine was not so quick or sucessful as yours or I would have gone that route.

On getting to a real person/agent the biggest issue was timing. Dad and I needed to be in the same place so the gov't worker would talk to me for him. I wasn't getting out of work til 8pm or later. By then only the automated system was working, the real people had gone home. Would be nice if the automated system could handle texting the spellings but probably $$$ for software change.